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News for Consumers

Our Mission

The mission of the Texas Board of Nursing is to protect and promote the welfare of the people of Texas by ensuring that each person holding a license as a nurse in the State of Texas is competent to practice safely. The Board fulfills its mission through the regulation of the practice of nursing and the approval of nursing education programs. This mission, derived from the Nursing Practice Act, supersedes the interest of any individual, the nursing profession, or any special interest group.

Our Philosophy

Acting in accordance with the highest standards of ethics, accountability, efficiency, effectiveness, and openness, the Texas Board of Nursing approaches its mission with a deep sense of purpose and responsibility and affirms that the regulation of nursing is a public and private trust. The Board assumes a proactive leadership role in regulating nursing practice and nursing education. The Board serves as a catalyst for developing partnerships and promoting collaboration in addressing regulatory issues. The public and nursing community alike can be assured of a balanced and responsible approach to regulation.

If you are aware of an incident involving a Nurse, which may be a violation of the Boards Statutes and Rules, please review the Nurse Complaint Process or contact the:

Health Professions Council Complaint Line at 1-800-821-3205 to have a complaint form and instructions sent to you.

Compact with Texans

Customer Service Standards - The agency is committed to providing excellent service to our customers, the citizens of Texas. We will provide prompt, professional and courteous service in person, as well as on the telephone, through correspondence, and over the Internet. We will provide materials which are clear and understandable. We will respond to requests for information in a timely manner. We will seek feedback and respond to the feedback of our customers.

Services Provided - The BON provides the following services to its external customers:

Future Customer Needs

The BON implemented the Nurse Licensure Compact on January 1, 2000. The Compact provides for states to recognize a license from another state. You will find more information about the Compact on the BON's web site. Our goal is to give the same priority to complaints against nurses who reside in Texas but violate the laws of another Compact state.

You may reach the Texas Board of Nursing at:

Texas Board of Nursing
William P. Hobby Building
333 Guadalupe, Suite 3-460
Austin, Texas 78701-3944

Telephone Number: 512/305-7400
Toll-free Complaint Line: 1-800-821-3205
Fax Number: 512/305-7401
Web site: www.bon.texas.gov

The BON affords individuals an opportunity to speak directly to its membership at its regularly scheduled meetings during open forums. If you wish to address the BON on any matter under its jurisdiction, please contact Patricia Vianes-Cabrera at 512/305-6811 for dates and times.

We are also interested in your comments on the services provided by the BON. To address any concerns related to customer service, you may contact the BON's Customer Service Representative, Bruce Holter at 512/305-6842 or through e-mail at bruce.holter@bon.texas.gov.

Consumer Links:

National Council of State Boards of Nursing: Their website, under Regulations and Resources, is a clearinghouse for information and publications prepared specifically for consumers of health care. Available information includes addresses for all state Boards of Nursing, hotlinks to other Boards of Nursing and brochures on sexual misconduct and chemical dependency.